Customer Care
Shipping & returns
Clear information for the journey from our family to your home.
Delivery
Available destinations, delivery estimates and shipping charges are displayed during secure checkout before you pay. Your exact options depend on the delivery address and the pieces in your order.
Receiving your order
Please check your parcel when it arrives. If something appears damaged or incorrect, keep the packaging and reply to your order confirmation email with your order number and clear photographs so the team can assess the issue.
Return requests
To ask about a return, reply to your order confirmation email with your order number and the reason for your request. Do not send an item back until the team confirms its eligibility and provides return instructions.
Because hand-finished metal varies naturally, subtle differences in hammer marks, tone and patina are part of the piece rather than defects.